Position title
Customer Success Specialist
Description

The Customer Success Specialist is a client-facing role, who works to engage and enable our customers to maximize the full value of Raftr. As the trusted advisor and advocate for our customers, the Customer Success Specialist manages the relationship and customer health for the assigned customers throughout the post-sales lifecycle. The Customer Success Specialist will guide the customer with best practices and training sessions to drive product adoption.

In addition to working closely with your accounts, you'll also coordinate closely with our internal Product, Sales, Marketing, Engineering, and Support team. You will have the opportunity to use, showcase, and grow your account management skills, drive internal changes to better serve our customers, and be part of a fun, energetic, and dedicated team.

Responsibilities
  • Work closely with new and existing accounts to ensure they are successful with and delighted by our platform
  • Build relationships with customers consistent with the Raftr customer journey
  • Onboard, deploy and drive ongoing engagement and utilization to make happy, successful customers
  • Track onboarding progress and drive adoption of the Raftr platform
  • Identify and track feature requests / bugs
  • Provide feedback to internal teams on how Raftr can better serve our customers
  • Generate enthusiasm and participation in beta tests and customer advocacy opportunities
  • Serve as your customers' advocates within our company
  • Provide onboarding and ongoing training sessions for key stakeholders, which include all levels of users (from VP-level administrators to college undergrads)
Qualifications
  • 2+ years related experience in higher education or account management
  • Excellent communication skills
  • Possess a passion for new technologies
  • Possess a passion for serving customers
  • Strong customer service, management, listening, and presentation skills
  • Love working in a fast-paced startup environment
  • Ability to drive decisions with data
  • Ability to organize and manage multiple, and at times competing priorities
  • Experience using technology, metrics and reporting to manage a customer support function
Employment Type
Full Time
Beginning of employment
Immediate
Job Location
Remote work possible
Working Hours
Full-time, flexible
Date posted
August 26, 2020
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Thank you for your interest in the Associate Product Manager position.

Our team is actively reviewing applications for this position. If we believe your skills may be a strong match for this role, we will reach out to you to discuss next steps.