All users have access to support through the following formats:
In-App Support Request
From the user profile within Raftr, and navigate to General. In this section, a link to Request Support appears and will direct to the user to a support form. This form sends all requests directly to our support team.
All users can search for and join the platform-wide Support raft, which features updates on new releases as well as the ability to send Raftr direct messages through the raft channels.
Our live chat at http://pro.raftr.com provides live support during regular business hours, and the ability to leave a message and email address for follow-up after hours.
University and corporate partners have access to a higher level of support, up to and including a dedicated account manager.
As part of onboarding, each partner is assigned a dedicated account manager that serves as a primary point of contact. The account manager also serves as the liaison between the partner and the Raftr support team when needed.